Return & Refund Policy
Overview:
Our commitment is to ensure satisfaction with every purchase you make. If you find that you’re not completely happy with your purchase, we offer a transparent return and refund policy. Please review the guidelines below to understand how we can assist you in returning a product or receiving a refund.
Defective or Incorrect Items:7-Day Dead on Arrival (DOA) Guarantee
If you receive a defective item or an item that is not as described, please contact us within 7 days of receiving your order. We will work with you to replace the item or provide a full refund, including shipping costs.
Return Policy:30-Day Unconditional Refund Guarantee for Unopened & Unused Items.
We stand behind the quality of our products and want you to be fully satisfied with your purchase. If you find yourself not wanting the item within 30 days of receiving it, we are here to help facilitate a return and refund. Please be aware that in these instances, the return shipping cost will be the responsibility of the customer and is not eligible for a refund. It is important that all items be returned in their original packaging, and must remain unused and unopened to qualify for a refund. Please note, the cost of return shipping is not refundable. Ensure your products meet these conditions to receive a full product refund.
Exclusions: Certain products may not be eligible for return due to hygiene reasons, customization, or other specific circumstances. These exclusions will be noted on the product page.
Refund Policy: 45 Day Money Back Guarantee.
1）Processing Time: Refunds are typically processed within 45 days after we receive and inspect the returned item. 2）Refund Amount: If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
Shipping Costs:
Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is being returned due to being defective or not as described.
Exchange Policy:
1) Exchange Availability: Exchanges are subject to item availability. We can only exchange items for a different size, color, or the same item if it is defective.
2) How to Exchange: Contact our customer service team to initiate an exchange. We will provide you with instructions on how to return the original item and process the exchange.
How to Initiate a Return or Exchange:
1) Please initiate the return or exchange process by contacting us at contact@puradomus.shop . Upon receiving your request, we will provide the corresponding return address for you to send the merchandise back.
2) Provide your order number, contact information, and reason for return/exchange.
3) Follow the instructions provided by our customer service team to return your item.
Additional Information:
Contact Information: For any questions or to initiate a return/exchange, please contact our customer service team at [ contact@puradomus.shop ].
Modification of Policy:
We reserve the right to modify this return and refund policy at any time, so please review it frequently.
We aim to make your shopping experience as smooth and pleasant as possible. Thank you for shopping with us!